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Ive forgotten my password to 3CX Pro & Tronic startUP
1. Forgotten password process Previously, if you forgot your credentials (password) to log in to 3CX, you can request the welcome email to be sent again by Tronic support or system admin. Or better, yet you can now reset the password yourself. As ...
How to SMS on 3CX
Understanding Presence and Availability in 3CX Applications
This article explains how to manage your presence (status) and call queue availability within the 3CX system. A Powerful Presence Tools 3CX offers several presence statuses to indicate your availability: Available: You are ready to receive calls. ...
Webclient User not becoming available or registered on the v20 3CX
PROBLEM: After V20 upgrade and a Chrome update. Now we are encountering an issue to some of the web client users that they will stay "NOT REGISTERED" status even though they're logged in to the web client. FIX: With version 20, Web clients need to ...
Overriding open, closed or break mode
Overriding open, closed, break, or holiday mode Only users with receptionist role and up can trigger this function. It will only work if your configured IVR or Queue are part of the group of the receptionist! Got into work early and want to open the ...

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3CX Version 18.8 Changes - August/September 2023
Important changes in relation to 3CX update 18.8 1. Change of layout in web client and desktop app System status, login and logout and override office hours etc has been relocated from the top left of the client to the top right. 2. Username and ...
How to install the new V18 3cx windows desktop app
How to install the new V18 3CX Windows Desktop App To install the new 3CX Windows Desktop App, follow these steps: Log in to 3CX on Web Client. Click the Windows icon on the left-hand side menu. Select Install on the pop-up window that will appear to ...
3CX V18 Desktop App – How to change Audio settings
3CX Desktop App – How to change Audio settings Follow these steps to change audio settings on 3CX Desktop App: On the left navigation panel of 3CX Desktop App, click the ellipsis button then select Settings. Click Audio/Video. Choose your device for ...
Configuring Holidays in 3CX
Configuring Holidays Holiday / Office Closure Rules in 3CX V18 - Not for 3CX startUP Step-by-Step Instructions Being able to configure a message for situations like office closure or when a diversion schedule is necessary is beneficial. This greeting ...
Add 3CX Contact
How to add a personal contact Adding a personal contact can be done through 3CX Desktop App or 3CXPhone for Windows. 3CX Desktop App Click the three horizontal dots on the left side then click Contacts. 2. On the right side, click the dropdown menu ...

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