Overriding open, closed or break mode

Overriding open, closed or break mode

Overriding open, closed, break, or holiday mode

Only users with receptionist role and up can trigger this function. It will only work if your configured IVR or Queue are part of the group of the receptionist!

Got into work early and want to open the office? You can override the open office hours from the account menu in the Web Client. Of course, you can do the same thing to close the office early.

3cx office hours
  1. Click on your avatar. You need to have either the “Receptionist” or “Manager” role.
  2. Select “Override office hours”.
  3. Select the department, override office hours to and the duration.
  4. Click “OK”. After the time elapses, the default office hours will come into effect again

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