Overview

What data is collected by Quartz?

Steps to Screen Record

1. Navigate to the Quartz link shared by Tronic Cloud above. You'll be taken to the Quartz landing page. 
   
2. Review and accept the privacy requirements by clicking the "I agree" check box.  Click the Start Recording button.
   
3. Choose whether a tab, window, or the entire screen will be recorded. A recording session has a time limit of five minutes. Once the timer starts ticking, each and every step of yours will be recorded. Navigate to the instance you faced an issue with.
   
   Note: Do not close or reload the tab while recording the issue. If you do, the recording will not be saved, and you will have to start the process from the beginning. It is also important to note that changing the profile in the browser will prevent log consoles from being saved.
   
4. Repeat the steps that led to the error in the instance. Navigate back to the Screen Record tab in your browser once you have highlighted your issue and click End Recording.
   
   
5. You will be taken to the Screen Record Summary screen. This gives you a preview of your recording.
   
1. You can either fill out the Subject and Description of the problem and click Submit to send Tronic the recording. Skip to instruction 9 below.
2. Alternatively, if you want to edit the video of the screen recording, Click the Edit Video button.
   
   
6. OPTIONAL: You will be taken to the video editor, giving you options to enhance your recording with annotations, add voice overlays, and more. This editor also allows you to quickly mask or blur aspects of your screen, as well as trim portions. For detailed information, check out the Quartz Video Editor section below. 
   
7. Click Save & Close once you are ready to proceed.
   Note: Even after clicking Save & Close, you can still view the edited video or make further modifications to the video.
8. You'll be taken back to the Screen Record Summary page. Here you can: 
   
   Preview Video: Click the Preview Video button to watch the video in full screen.
   
   Edit Video: Click Edit Video if you want to make additional changes.
   
   Record Again: If you're not satisfied with the current video, you can choose to record it again. Note that this option will delete your current recording and edits, and you'll need to start over from the beginning.
   
   
9. Once done, you can share your final recording with our support, along with a relevant subject line and description. 
   
10. Click Submit to complete your support request.

Quartz Video Editor

Once you're finished recording your screen, you can edit it using the video editor tool present in Quartz. This can be accessed by clicking on the Edit video button in the Screen Record summary page as shown above in step 6. This section aims to help you better understand Quartz's editing interface and its functions.

1. Undo, Redo, and Delete
   
2. Current Timestamp
   
3. Navigation Preview
   
4. Pause, Rewind, and Forward
   
5. Mute during playback and Full screen
   
6. Add Voice-over
   
7. Trim Video
   
8. Element Duration (Mask, Highlight, Text & Arrow)

The Quartz video editor also allows you to annotate your videos with various visual elements. 

Masking tool - The masking tool enables you to selectively hide parts of your video recording. You can choose to either blur or block the required parts. For example, this tool can be used to blur the sensitive details shown in the video, like personal information of users.

Highlighting tool - This feature enables you to emphasize particular sections of the video. You can select between different highlighting shapes (rectangles or ellipses) and then adjust properties like color, border style (solid or dashed), and line width using the options available in the Properties section located on the right.

Text tool - This tool enables you to add text overlays to the video.